Effective Date: 6 June 2025

At Tousi Events, we are committed to providing high-quality events and ensuring a smooth and enjoyable experience for all attendees. Please read our refund policy carefully before purchasing tickets to the New Media Conference (NMC) 2025.

Refund Eligibility

• All ticket sales are considered final.

• Refund requests will only be considered under the following circumstances:

  • If the event is cancelled by Tousi Events.

  • If the event is rescheduled, and you are unable to attend the new date.

  • In cases of duplicate ticket purchase, provided evidence is submitted within 7 days of purchase.

Non-Refundable Circumstances

• Change of personal plans or circumstances (e.g. scheduling conflicts, travel disruptions, or illness).

• Failure to attend the event on the day.

• Tickets purchased at discounted or promotional rates unless otherwise stated.

Refund Request Procedure

• All eligible refund requests must be submitted in writing via email to team@tousi.tv

• Please include your full name, order number, and the reason for your request.

• Refund requests will be processed within 10 working days if approved.

• Refunds, where granted, will be made via the original payment method only.

Event Cancellation or Rescheduling

• In the event of a cancellation or rescheduling by Tousi Events, ticket holders will be notified via email as soon as reasonably possible.

• Ticket holders will be offered either a full refund or a transfer to the rescheduled date at no additional charge.

Ticket Transfers

• Name transfers are permitted up to 7 days before the event.

• To request a name change, email team@tousi.tv with your order number and the full name and email address of the new attendee.